Returns And Pre Order Policy

Please contact us Immediately if you have any problems or questions regarding your purchase. 

Footware must be Returned in unworn new condition within 10 days of receipt of goods with email forwarded Express or Registered Post Tracking Number to qualify for Refund  Merchandise Credit or Size Exchange.

If you are only seeking a REFUND a Restocking Fee is charged at 15% so if your Purchase was $150 you will Receive a REFUND of $135.00.

Customers are to pay all Domestic Postage costs including cost of return exchange back to you if for another Size or Style Change.

Do not attempt to return "Worn Footwear".  Any merchandise determined to be worn or Damaged By You will not Receive a REFUND Merchandise Credit or Size Exchange.  

All returns are determined on a case-by-case basis by shoesofhollywood team and can be refused for any reason.

We do care for our loyal customers, and will do everything possible to ensure your satisfaction ! 
In Store Layby and Pre Orders must be finalised within 6 weeks or you will lose the deposit and items will be sold to recover costs.

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